Refund policy

At kaze jewelry, we strive to provide you with high-quality products and excellent service. Please review our refund policy below:

1. Refund Eligibility:

   • Refunds are only applicable for products that are damaged upon arrival or incorrectly sent (e.g., wrong item or variant).
   • To qualify for a refund, you must notify us within 14 days of receiving the product.

2. Non-Refundable Situations:

   • We do not offer refunds for products due to incorrect sizing. Please refer to our size guide before placing your order.
   • We do not issue refunds if you simply change your mind or do not like the product.

3. Return Process:

   • To initiate a return or refund, please contact our customer service team with your order number, a brief explanation, and photos of the product showing the damage or error.
   • Once your return is approved, you will be responsible for covering the return shipping fee.

4. Refund Process:

   • Once the returned item is received and inspected, refunds will be processed within 7-10 business days to your original payment method.

We appreciate your understanding and support of  kaze. If you have any questions, feel free to contact us.